DELAWARE STATE POLICE COMMUNICATIONS SECTION
Chief William D. Carrow
Under the direction of Mr. William D. Carrow Communications Section
Chief, the Section consists of three 9-1-1 Public Safety Answering
Points (PSAPs) and the Headquarters Communications Center. This
section is staffed by eighty-nine employees and one volunteer. The
Section maintains a budget of approximately one million dollars, and
is responsible for:
- Emergency complaint processing and radio dispatching operations
- Data communications and computer system helpdesk operations
- Radio, data, telephone, cellular phone, in-car camera & pager
administration
The statistical breakdown of the Section’s activities for 2010:
RECOM
Total Incidents Dispatched 91,029
Total Incidents Handled Without Dispatch 65,655
Total Incidents Handled 156,684
Miles Saved By Center Handled Incidents 590,895
Total 9-1-1 Calls Received 401,113
Total Admin Calls 179,057
KENTCOM
Total Incidents Dispatched 49,471
Total Incidents Handled Without Dispatch 13,279
Total Incidents Handled 62,750
Miles Saved by Center Handled Incidents 119,511
Total 9-1-1 Calls Received 92,146
Total DSP Admin Calls 116,012
SUSCOM
Total Incidents Dispatched 95,041
Total Incidents Handled Without Dispatch 26,049
Total Incidents Handled 121,090
Miles Saved By Center Handled Incidents 234,441
Total 9-1-1 Calls Received 108,436
Total Admin Calls 149,204
Mobile Command Center Responses 54
Demos 5
Crowd & Control 9
SORT/CMT 4
Assist 3
DUI assignments 33
Training continues to remain paramount for the Communications
Section. Supervisor and shift second-in-command training summits
were held with specific instruction on key management topics being
presented.
In August the section’s training program became one of seventeen
agencies across the country to be certified as meeting the APCO
Project 33 ANSI standard.
In order to ensure that the section meets the best standards, our
self-assessment of policy and procedure continued under the CALEA
public safety communications accreditation program. Our on-site
assessment will take place in August of 2011.
The Communications Section continued its enhanced community outreach
program by hosting Citizen 9-1-1 Academies in each county. An open
house was held at SUSCOM in the spring of 2010, being attended by
hundreds of school children and local citizens, who were treated to
public safety displays, food and tours of the communications center.
During 2010 the following Section employees were honored by the
Association of Public Safety Communications Officials International
(APCO) during National Public Safety Telecommunications Week in
April:
Line Supervisor of the Year- Pete Trotta- RECOM, (Runner Up Victoria
L. Withrow- KENTCOM)
Center Director of the Year- Kay Carrier- SUSCOM
Unit Citation Award - SUSCOM, (Joann Iacono, Bruce Parsons, Brian
Peterson, Jonathan Pearson, Ed McGinnis, R. Scott Nay, Ethel
Robinson, Dennis Swain, Timothy Finkbiner, and Catherine Short.),
(Runner Up Entire RECOM Staff ), (Runner Up SUSCOM Bart Golberg, Ann
Naar, Dennis Swain & Ed McGinnis)
Telecommunicator of the Year- DSP earned two runner-up awards
(Runner Up Randy Barr- KENTCOM), (Runner Up Krystal Johnson- RECOM)
Communications Chief Bill Carrow continued to serve on the APCO
International Executive Committee and in August was elected to
position of President.
The Communications Section continues to perform mission critical
operations while striving to provide excellent customer service.
- Information obtained from 2010 DSP Annual Report -
